Refund policy
Refund Policy
Thank you for supporting our small business. Please review our refund policy carefully before placing your order.
Pre-Order Items
Some products, including special event apparel such as Purple Up shirts, are sold as pre-orders.
Once a pre-order period closes and production begins, orders cannot be canceled or refunded. Pre-order items are produced based on the number of orders received.
If you need to make a change to a pre-order, please contact us before the pre-order deadline listed on the product page.
Apparel & Physical Products
Because many of our apparel items are made to order, we do not accept returns or exchanges for:
• Incorrect size selection
• Change of mind
• Event timing issues
Please review sizing information carefully before placing your order.
If your item arrives damaged, defective, or incorrect, please contact us within 5 days of receiving your order and we will make it right.
When contacting us about an issue, please include:
• Your order number
• A photo of the item
• A brief description of the problem
Sale Items
All sale or discounted items are final sale and cannot be returned or refunded.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash.
Digital Products & Templates
Due to the nature of digital products, all digital downloads and templates are non-refundable once the file has been accessed or downloaded.
If you experience any issues accessing your file, please contact us and we will assist you.
Order Issues
If there is a problem with your order, please reach out as soon as possible so we can help resolve the issue.
Contact Us
If you have any questions about this policy or need assistance with your order, please contact us at:
hello@craftedmarketingbytash.com
We aim to respond within 24–48 hours.