Refund & Return Policy

Crafted Marketing by Tash

Last Updated: October 9, 2026

Thank you for shopping with Crafted Marketing by Tash! We take pride in offering creative digital designs, educational resources, personalized gifts, apparel, and handmade products.

Because many of our products are digital, customized, or made to order, return and refund eligibility varies by product type. Please review this policy carefully before completing your purchase.

1. Digital Products & Downloads

Due to the electronic nature of our digital products, all digital product sales are generally final once the files have been accessed or downloaded.

This includes, but is not limited to:

• PNG, SVG, and other digital design files

• Printable artwork and sticker sheets

• Digital templates and design bundles

• eBooks, workbooks, and downloadable educational resources

• Other electronically delivered products

We do not offer refunds for change of mind, accidental purchases, software incompatibility when requirements were disclosed, or misunderstanding clearly stated product descriptions.

Please note: Digital designs are not physical products. No printed items, shirts, stickers, or other merchandise will be shipped unless expressly stated in the product listing.

Digital Product Issues

If you receive an incorrect file, experience a technical issue, or cannot access your purchase, please contact us.

We will make reasonable efforts to resolve the issue, including providing corrected files, replacement download links, or an appropriate refund when warranted.

Nothing in this policy limits rights or remedies required by applicable law.

2. Pre-Order Products

Certain products, including event apparel, special collections, and limited-edition merchandise, may be offered as pre-orders.

Pre-order products are typically produced after the announced ordering period closes.

Before the Pre-Order Deadline

Customers may request cancellations, sizing corrections, or other order changes before the stated pre-order deadline, provided production has not begun.

After Production Begins

Once a pre-order enters production, cancellations, exchanges, and refunds for change of mind or customer ordering errors are generally not available.

Exceptions may apply if:

• The product arrives damaged, defective, or incorrect.

• We cannot fulfill the order.

• A significant production or fulfillment delay requires a cancellation or refund option under applicable law.

• Another refund or remedy is legally required.

Estimated production and fulfillment timelines will be stated on applicable product pages.

3. Customized, Personalized & Made-to-Order Products

Many of our physical products are handmade, personalized, or produced specifically for each customer.

Because these items cannot always be resold, we generally do not accept returns or exchanges for:

• Incorrect sizes selected by the customer

• Change of mind

• Incorrect personalization details submitted by the customer

• Color or design preferences after an approved order enters production

• Missed events when the order was completed within the disclosed production or delivery timeline

Please review all product descriptions, sizing charts, personalization details, and estimated completion dates before placing your order.

If an error occurs on our part, we will work with you to provide an appropriate resolution.

4. Damaged, Defective or Incorrect Physical Products

We want you to be happy with your purchase!

If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 5 calendar days of receiving your item, whenever possible.

To help us review your concern, please provide:

• Your order number

• A description of the issue

• Clear photographs showing the damage, defect, or incorrect item

We will review the situation and determine an appropriate resolution, which may include a replacement, correction, refund, or another remedy.

The five-day reporting window helps us resolve problems promptly but does not eliminate any rights or remedies available under applicable law.

If we request the return of an item because of our error, we will provide instructions and cover reasonable return shipping costs.

Please do not send products back without first contacting us.

5. Sale, Clearance & Discounted Products

Items identified as Final Sale are generally not eligible for returns or exchanges due to change of mind.

Discounted or promotional items that are not explicitly marked Final Sale remain subject to the return terms applicable to their product category.

If a sale item arrives damaged, defective, or incorrect, customers may still contact us for assistance and any remedies required by law.

6. Gift Cards

Gift card purchases are generally non-refundable and cannot be exchanged for cash, except where required by applicable law.

Gift cards remain subject to the terms disclosed at purchase and applicable gift card laws.

7. Local Pickup Orders

Eligible physical products may be collected by appointment at a confirmed public meeting location in North Las Vegas, Nevada.

Customers will receive notification when their order is ready and must coordinate a pickup appointment.

Failure to attend a scheduled pickup does not automatically qualify an order for a refund.

If you cannot collect your order as scheduled, please contact us to arrange another available appointment.

Refund eligibility for pickup orders is determined by the product type, order circumstances, and applicable law.

8. Incorrect Shipping Addresses & Returned Packages

Customers are responsible for entering accurate shipping information during checkout.

If an order is returned due to an incorrect, incomplete, or undeliverable customer-provided address, we will contact the customer to discuss available options.

Additional shipping costs may apply for reshipment.

Original shipping charges are generally non-refundable once services have been performed, except where required by law or where the error was